State Farm® Insurance Agent Cindy Rasmussen

"Horrible customer service!!!! Business hours posted online are not accurate. They leave a sign on the door for the hours that day. They are completely unreachable by phone. They want you to text but will not respond for hours. Would not allow me to make changes on my joint policy because they didn’t like me suggesting that I will be taking my business elsewhere. when confronted with a complaint about customer service they threaten with harassment charges. Very unprofessional service from this agency. Would not recommend giving these people your money."

"Cindy Rasmussen is an amazing agent to work with. She is incredibly helpful, willing to go the extra mile to make sure my families insurance needs are met. Cindy is very honest. I highly recommend Cindy Rasmussen your family."

"I had the worst experience with Wendy at this state farm office. I have been sending in a form for 3 months, and none of the people in this office could contact me to say it was missing something. Like I'm supposed to know their protocols. I dont work there, thats not my job. I called and left voice-mails, have sent multiple emails, and nothing. Crickets. They have been overcharging me for 3 months and refused to contact me in person until today when I said I'd get another agent who could help me in a TIMELY, COURTEOUS, AND PROFESSIONAL manner. The absolute worst in customer service. Do yourself a favor and take your business elsewhere. I did."

"A little over a month ago I was in a car accident (some guy attempted to make a u turn in a parking lot and could clear the curb, put his car into reverse and back right into my drive side door), Cindy answered my call on a weekend, between her and her team, they helped me get all the information i needed. The helped me file a claim with the other drivers insurance and even helped me in filing a claim with them when we discovered the other driver's policy was cancled months prior. So greatful they take such care of their clients."

"Cindy was extremely helpful in overcoming some paperwork challenges with the company and was a great help assisting us in securing funds that we had requested. Thank you Cindy and Wendy."

"Breeding dogs and actually using the State Farm insurance location to peddle these dogs off and sell. Breeders are just as bad as the Michael vicks shame Cindy"

"I have contacted our attorney and Larry Barker at KRQE about Cindy and State Farm. You have been to our house, so don't say this is a fake review. You got this account from Bob Conroy years and years ago. State Farm motto: Deny, Delay and Defend. You did nothing but give bad info to my wife Sandra Martin. You strike me as a person who would throw a puppy out of a car window on the freeway."

"Cindy went out of her way to contact me despite my not returning her voicemails due to my busy schedule. She provided quotes and multiple options for coverage that resulted in me saving hundreds of dollars per year on auto insurance, along with life insurance. Friendly, personable, and professional. I highly recommend Cindy for your insurance needs!"

"Cindy recently helped us out with life insurance matters, which included us changing our minds about what we wanted after she worked out a plan. We are very happy with the service Cindy has provided us."

"Cindy is professional and very knowledgeable. She will make sure your family is well protected. I highly recommend her office."

"Cindy and her team truly are amazing. I recently met Cindy and through her actions she has demonstrated what a great heart she has for those in need. She blessed many in the Fort Worth Texas area with water and food after many were left without due to severe storms. Give Cindy a call as she offers competitive and value driven insurance coverages."

"Friendly......changed my car insurance to State Farm"

"Try to give me a car insurance three times and all three times the Vin number was wrong and all three times the insurance was canceled but she wanted the money anyway and she was not willing to work with me even though she promised she would, she just wanted to charge me for all the time that my insurance was canceled and not correct, very dishonest, would not work with her! Very unprofessional!"

"Very helpful and friendly"

"I have been with State Farm since forever. My husband was an AllState customer. It took several years, but he finally decided to make the switch! We have more coverage AND included life insurance into our policy. We pay HALF of what we were paying with AllState. I had called a State Farm agent up here in Rio Rancho....they took FOREVER in getting me a quote and required so much information, after multiple phone calls and emails, I gave up. I called Cindy's office, told Wendy what we wanted and what needed coverage. Within 30 minutes I had my quote emailed to me. Finalization of everything was in the blink of an eye. What really took me by surprise was the fact that I needed to sign some paperwork. Wendy didn't say, "What time can you come into the office to sign the paperwork?" She said, "If you're comfortable, I can come to you." WHAT?! Nobody ever does that! You don't get customer service like that these days. I HIGHLY recommend Cindy and her State Farm team. You WILL NOT BE DISAPPOINTED!"

"Really great people. Very respectful and always help me when needed."

"She is the best State Farm Agent in New Mexico! Office staff is super helpful and kind!"

"Worst agent I've ever experienced. Difficult to put it to words how awful of an experience I have had to continue to have with these people. As soon as I find alternative coverage I will cancel with them! I have spoken with you, cindy. You left me hanging at the mvd when I was trying to register my vehicle. Now my rates are completely out of whack and you guys can do nothing to explain it. My opening bill was 48 and was supposed to be that from them on. Second bill was 90 and supposedly was corrected and a credit issued. Next month I wasn't supposed to have much of a bill and what happens, 70 now! Corporate offices will now be called!!!"

"I highly recommend Cindy Jiacalone’s office! I have my renters insurance (lowest price in town with the best coverage) and auto insurance (you know it best price for the best coverage) with Cindy. All of Cindy’s staff is knowledgeable, helpful and deserve 5 stars! Thank you all for always exceeding my expectations. You are the BEST!!"

"Great agent. Highly recommend."

"I've had state farm insurance in the past and when I moved to my new place, my landlord told me about getting renter's insurance. So I went to talk to an agent and got a quote on the policy, and I went back to begin my insurance policy with state farm. They offer affordable rates and I am glad to be a part of the state farm family. Great job!!"

"She helped me so much with retirement planning. She is a great and her current staff is awesome. Thanks Cindy!!!"

"I'm shocked that anyone gave this office a 1 star review. They are efficient, accessible, and helpful!"

"Cindy is an extremely knowledgeable and caring agent."

"Friendly, knowledgeable, established and local. Cindy is Awesome!! Thank you."